Wow! Truly surprised by the negative reviews! My wife and I went to the Robinson store, and we worked with "Tall Bald Dave". He was informative and friendly, but he did not crowd or follow us around. We left with his card, and no purchase. After shopping around, I went online to complete our purchase. I was personally called by Dave to confirm order and delivery details. I even added a Farm Table Dining Room set to the original order a few days later. Everything was delivered on time, and my wife stated the delivery staff was polite, careful and went out of their way to ensure that she was happy. Quality and look are consistent with what we saw in the Robinson Showroom, and we would shop here in the future.