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| - I signed up for their special deal: $39 for one hour body massage, 45 minute facial, and 15 minute head massage ($120 package at regular price). On my visit, the lady (co-owner of the salon) had booked more clients than she and her assistant (masseuse) could handle. She was constantly running in and out of the little cubicle space they have reserved for facials and massages. In the end, my 2 hours turned into 3.5 painful hours. No one offered me a beverage. When I asked for water, I was handed a water bottle which wasn't even cold. When I asked if I could switch the head massage option with eyebrow threading (which by the way costs $4 less than a head massage at this spa), the not-so-nice Indian lady gave me a hard time with it. She lied to me that she was not the owner and it wasn't in her capacity to change the package that was offered. However, later her assistant confirmed that this lady was indeed the co-owner and this is their family run business so the other owner being her own sister.
The spa was not clean either, even though I was their first customer of the day. The towels they used on me were stained and when I complained about it, the lady gave me dirty looks. Also, I wanted to upgrade my facial (from their basic facial to one of the specialized facials they offer) and I asked if she could cut down the time on the massage and instead give me a more customized facial. Again, the lady flipped out and said something ridiculous like, "a massage uses only oils which don't cost much, whereas a specialized facial would use up so much product which is really expensive." I have never such terrible service before at a spa, especially for a first time customer. She made me pay the $10 price difference between a basic facial and a specialized one, which I was okay with. But it was her tone and the nonsensical logic of facials using up more product (when in fact massages and facials are generally priced similarly) that pissed me off.
Cherry on the cake, the facial I ended up getting felt more like cleanse, exfoliate, lather on lotion, lather on face oil, dry, put a mask and go home! I mean come on, I can do better than that at home. On their site, they describe their facials as being so highly in demand and being so unique and one of a kind. I expected something more. But it felt like an amateur's work and my face feels no different than before. Not to mention, I left more frustrated than ever before.
When I came home, I went to their regular services menu and did a count of the "deal" they had marketed on www.dealgetters.com I realized it was such a rip off. The 1 hour massage = $60 + basic facial = $40 + 15 minute scalp massage = $10. That gives us a grand total of $110. So why did they advertise a $120 package when the numbers don't add up? I now realize they had actually advertised their specialized facial ($50-55 value) and overcharged me for my visit by making me pay an additional $10 + tax + tips.
I would probably not have given a tip, if it was not for Nadia (the assistant/masseuse). She is not a certified massage therapist (and not even close to being one) but she was sweet and not rude like the owner of the spa.
I would never visit again and if you are planning to go, I would strongly advise against it. Half the price that you pay for a salon visit is supposed to be for the ambiance which this place has none of. Its prices are inflated due to its location (Wellesley station - close to subway). In the end, this is just a nail salon, nothing more!
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