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  • I could not post on the Chapel's website as it appears to have taken down the ability to post reviews. I did post a review shortly after our 'defunct wedding' which never took place. Here is an up-to-date review: On 19 October 2016, I paid for a small wedding at this establishment located at 310 Gass Ave. I received an email confirming said payment and date. We arrived in good time at 9.24 a.m. We were surprised to find no one there and a homeless man sleeping on a mattress in the alley. We left and came back at 9.42 a.m. Still, no one was there. I used my son's mobile phone and called and left a message at 9.45 a.m. At 9.57, I sent an email to them. We ended up going down the street and paying over $400 for another wedding. We are owed this money back. We have photos and video of the place. The website gives the impression it is all fixed up, but the sign out front on the corner had a sheet over it and there was nothing on the porch. We paid this money in good faith and expected a wedding. We got nothing from this establishment. Absolutely nothing so the no-refunds policy does not apply and the contract to provide a wedding was broken. WE were there; THEY never showed up. After I filed the review on the website, the company then began to correspond with us. They gave excuses as to why the wedding never took place. All lies. We filed a complaint with the BBB on 24th March 2017. BBB contacted the company and this was their response, again every bit is a lie. 04/01/2017 WEB BBB RECEIVE BUSINESS RESPONSE : Contact Name and Title: owner Contact Phone: 702-738-3330 Contact Email: reservations@theweddingchapeloflasvegas.com Our hours of operation is 10am till 10pm. As you can see her complain says the times that she was at the chapel. Obviously we werent open yet when they came. Pertaining to the homeless, we cannot control if he decided to take a rest at sit around at out chapel, this is not normally the case. Yes she called us during the time that the chapel was still closed. When she did not show at 10am for her wedding we called and returned her call. Explained to her that her wedding was not until 10am so no one will be there until 10 minutes before to open the chapel. We offered to reschedule her time to a later time but she refused. As far as were concerned we werent given a change to give a good service to them because they came to the chapel way early before we open. thank you The wedding chapel of las vegas 04/03/2017 AC EMAIL Forward Business response to Consumer 04/04/2017 WEB BBB BBB REVIEWS CONSUMER REBUTTAL TO BUSINESS RESPONSE : (The consumer indicated he/she DID NOT accept the response from the business.) This is absolutely so NOT true. We have photos taken outside the chapel at approx. 9.51 a.m. showing we were there. NO ONE EVER called us back. How is showing up at 9.51 a.m. too early for a 10 a.m. wedding? They never called. We left a local number as we have only international numbers. No one EVER responded to our emails for a demand for the fees paid. Only until we said we were taking this matter to the BBB did they even respond. And why book a 10 a.m. wedding if they do not open until then? I want a refund of the $108.99 AND at least half of the $405 we had to pay for a second wedding due to THEIR incompetence. This matter is in no way resolved. No response was ever received to my response. The wedding chapel owes us $108.99 for the wedding they never performed and at least half ($200) for the second wedding we had to pay for $405, a grand total of $308.99 Case closed by BBB 28th April 2017 UNRESOLVED
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