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  • Date of service July 6, 2014 Time 9:45pm Indigo Employee: EMILY... If you want good CUSTOMER SERVICE do not go on a SUNDAY NIGHT and ask EMILY (the manager qs). I kindly asked her a simple question and she was rude, aggressive and lacked courtesy when she responded. When I approached her colleague who witnessed her behaviour, her colleague covered for her.The good thing is that my husband was listening from the side and watched everything so I have a witness. As a person who has worked in the customer service industry for many years, her behavior was APPALLING. I am in awe of how someone who is abusive towards customers for now reason is employed with a managerial position at INDIGO. In order to maintain Indigo's good reputation and integrity...I will speak to the day shift manager about her poor attitude and lack of courtesy towards her customers. When I advise her not to speak to people that way, she became more aggressive and never extended an apology. This showed again...poor manners, lack of basic education, and empathy. Hopefully after her superiors approach, she will be more professional and kinder to the next customers. APPALLING customer service from EMILY night shift at INDIGO in Manulife center.I'm still in disbelief!!!!
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