The sales Rep Robert Culbertson was such a pleasure to deal with. Very professional, prompt, informational. I had 3 other estimates I had pushy, No show reps. I had none of this from Robert. Because of his professionalism Pella McMurray is who will be getting the job. The respect was great! He needs to give lessons to other reps. I can not say enough about how great he is! Pella is very lucky to have him. I also know Pella is a good product but he went over all that to confirm their advertising. That is very important.