I was extremely upset with this place that I myself, and my family have been regular customers of. We have been regulars of the August 8 Oakville location for nearly 4 years. I think pretty much since it has opened. As many other reviews have stated, the service here has always been a little rude, however it was tolerable because the food was decent. That all changed a few weeks ago.
While eating one of the roles that they had made, my daughter found a hair in one of her dishes. It threw me off however I was willing to give this place a bit of the benefit of the doubt, however within 10 minutes I found another long hair in my own food. At this point I I lost my appetite completely. When the waiter came by which was very slow and infrequently, I mention the hair in my food and then he went to go get his manager. The manager of the restaurant then comes over to our table and explains to us that it couldn't have possibly been a hair from their kitchen staff. I then proceeded to tell him that I'm not going to be eating what's on my table. The manager of the restaurant then tells me I have to eat what's left on my table and whatever food portions Ive left uneaten, I have to pay for. I agreed to pay my bill but I refused to pay for the leftover portion of food. He then calls the police, the police walk in I told the entire story of my history with them including how often we frequent this place and we have held birthday parties within my family at this location. The officer instructed me to pay the bill which I did and I did not have to pay for the leftover food.
It's a shame really because I used to love the short ribs at this place. However with or without the police, the hair in my food and the rude service confirmed prior to the arrival of the police officers that I will never eat here again.