Returned my van, waited for the attendant in the return lane as instructed for 10 minutes. No attendant showed up. Went inside and watched the the employees unhurriedly work through the backlog of customers. No manager in site, but supposed was in the building. I asked to see him. Uhaul has time consuming rental procedures and need more staffing. I would go somewhere else unless you have a spare hour to turn in your vehicle. The good point was the van I rented was new.