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  • From beginning to end, I had a positive experience with this doctor's office. I called to make an appointment on Monday and I was scheduled for Thursday, very prompt. I was told to arrive early to fill out new patient paperwork and the receptionists were competent and helpful. Margo, the assistant, came out to do the eye tests and she was great. She explained everything that she was doing and made me feel comfortable. She explained the new retina scanning machine, which would replace dilation, but it costs extra and my insurance covered dilation so I passed. After this, I waited about 15 minutes for Dr. Bass to come in. She is obviously very professional and good at her job. I liked her demeanor and how straightforward she is. She conducted my contact lens exam and made sure I had the right ones. She put in all the codes and wrote up my prescription and proceeded to dilate my eyes. As we waited for them, she took me out to the optician, Jennifer, who would explain pricing options. She was wonderful! I liked that she showed me each fee and what I would need to pay if I got contacts or glasses, with my insurance. She was also super patient and nice as she picked out frames for me to try (I don't like how I look in glasses so this was a difficult process, but ended up working out well). I finally narrowed down to a few frames and chose the one I liked best. Once again, Jennifer calculated my total and I paid half of it (I will pay the other half when I pick up my glasses). I waited another 10 minutes for the doctor to check on my pupils and was relieved that everything looked healthy. I'm happy I found new glasses and look forward to giving my eyes a break by wearing them more often. Bottom line: need an optometrist? Check that they accept your insurance and schedule a visit.
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