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  • If I could put negative star I'll do it, the worst storage experience with this manager here. 11/30/2017 i called the call center to request information for cancel unit. They told me the storage will contact me and confirm the date. When storage unit lady called, she was very friendly and asked me the date i want to move out, which i told her 12/23/2017, but she said she can't change the system since she put in the process for 12/20, but make sure to call after 12/20 then she can process another date by then. I agreed and gave her the credit card number and made the payment. Then 12/1/2017 The Manager called and tried to blame me on their side of human error, he told me i have to pay for another month till 1/20/2018 ( when I called to set a day to cancel my storage, they told me I can change the date, but they couldn't) the manager on the phone was very rude and loud. He got very angry because I asked him to fix the problem his employee created. All he said is my system can't do it. What you want me to do? Whatever..... whatever you said. He talked very unprofessional, when I asked to speak to their district manager, he decided to hang up my phone twice. When I called again to ask his name and told him to calm down, he raise his voice and told me "whatever" the third time. This is the worst ever, do not go to this storage unit as long as this manager is there, he is for sure not what you want to work with. Will continue update the result when district manager call.
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