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  • I signed a contract with this company to move my household belongings from Denver, CO to Newport News, VA. The contract stated that they would deliver within 21 business days of the agreed upon earliest delivery date. On the back of the contract there was conflicting information stating that they had 30 business days to deliver. Regardless, the items have yet to be delivered to me and it is past the 30 business days. During the duration of the move the company refused to call me back and rarely answered my calls until I started calling multiple times a day, every day. The consistently lied to me and changed my delivery date weekly; when the items would not arrive I never received any communication as to why. When my items finally arrived on the east coast they placed them in storage and could not give me any reason other than "we just couldn't get them to your house." The manager (Guy) tried to blame me for not answering my phone on the day they could deliver; in reality they had never called and there was no message (as can easily be seen by my cell phone records). The dispatcher, Jesus, blatantly lied to me by telling me that the storage facility was going to deliver my items. When I spoke to the storage facility they informed me that they never said this and Guy (the manager of 1st Choice) actually told them to hold my items indefinitely. Guy assured me, again, that my items would be picked up in 3-5 days and brought to me - but I have been told this countless other times. When I asked for a full or partial refund he refused to give me either and told me I could submit a claim after I made the full payment and "possibly" receive 10-15 dollars for everyday it was late. He did not seem to understand the fact that the contract was breached and did not care the he was being reported/and that I am taking him to small claims court. On the BBB website it can be seen that they have over 100 unresolved complaints regarding the same issue...I wish I had checked with them before moving.
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