Here's the thing, their food is actually really good. No really it's tasty pizza for a damn decent price.
The problem here is strictly service. Whether I'm picking up or ordering for delivery, the people I deal with tend to be just awful.
I ordered pizza a few weeks ago, and they got the order wrong. After sighing like I was the worst person in the world, they mailed me a 50% off my next order coupon. Ok, cool. I order pizza yesterday. They tell me it'll be 35 minutes. 1 hour and 15 minutes later I call to see what's going on. I'm told "Oh, yeah, she just left 5 minutes ago. Why don't you give her some time to arrive?". Dude, it's a good 40 minutes after you told me the pizza would have arrived. Patience was not my issue, promise.