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| - My wife and I decided on a property we found online that we really liked. We didn't know about Progress until after we decided to move in. Our move in date was December 6th this year and the home was the main reason we really wanted to move in. After we dealt with the leasing agent, she vanished and basically after getting her money's worth, passed us along to our inspector. I never knew that you could move into a home with existing problems until we covered them all with the inspector. I made her aware of about 5 items that needed to be done including a possible broken window up near the roof (too high for my wife or I to reach or tell).
Progress decided to throw away our drapes that was blocking the window (we asked what was behind the drapes because our leasing agent mentioned she didn't know what was behind the drapes) after they inspected the window, said it wasn't broken, and closed the service order without notifying me or my wife AFTER I called to find this out. I was on hold for over 30 minutes and talked to a supervisor named Kevin who said "no promises on us restoring your drapes, that's up to the service manager". WHAT?! Your company tore them down on your own, not to mention the window is still wrapped in plastic and tape and nobody did anything with it. They could have at least removed the plastic if the window isn't broken. It looks very tacky. I also feel like a few times I've spoken to the service team, they made me feel like I was burdening them for doing their job. I had a service request for last Wednesday and they no called, and apparently showed up but nobody contacted me. They came and took pictures of the window and said everything is good, but it's not good.
I have told Kevin that I wanted these things among a few others fixed since we are still within the window of time for them to fix it, but I am contemplating opting out of my lease while we still have time. My wife and I moved because we're expecting a child and are concerned about the living conditions in this property and I want to speak to my lawyer about it for safety. It's not good timing for me and my family to move again, and we just want good service and for these things to be fixed.
My recommendation is to not do business with this company. If we don't terminate our lease, we will not renew with this company. Extremely saddening customer service department, and they do not care about their customers. Would be 0 stars if possible.
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