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  • Horrible. Bought my routan on the other side of town, took it to this dealer to repair carpet (that was pulled up in the back) which I thought was under warranty. It wasn't so they called and said it would take a half hour of work so the cost would be $50. I said ok fix it. I called back not even minutes later and asked them not to fix it, I would just return to my dealer. The lady answered that it was already done. So they were going to charge me $50 that took less than 2 minutes to fix? Claiming it was 1/2 hrs worth of work? Really? After saying that to the service department lady she quickly told me she wouldn't be charging me for the work. On one hand I get that they have to get paid but for something so simple and they tried to take advantage of me... You'd think they'd rather have a continuing customer rather than nickel and dime me! Oh band they never did the update on the van bc they couldn't figure out their computer so a mom w two kids has to try and find time during the week to fix it rather than as scheduled. Disappointing. Heading to classic in mentor from now on.
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