I've been looking for a new ceiling fan with upper and lower lights for years. I happened to see Northern Lights in the local business magazine that comes in the mail once or twice a year. I looked them up online and saw the fan I've been looking for on their website. I made the trip to their store, they answered a few questions and took my order.
My fan arrived right when they said it would. Unfortunately, the manufacturer didn't send the longer downrod as ordered. The gentlemen at Northern Lights had already worked it out with the manufacturer to ship it overnight directly to my home. Nick, my sales rep, called me to be sure it had arrived early the next day as I had installation scheduled. When it hadn't arrived early as promised by the manufacturer Nick followed up with the delivery company as well. I can honestly say that I got the best service I've ever experienced from Nick. Great store, great staff.