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  • We moved my dad here for rehab after a horrible and torturous stay at Mi Casa. What a HUGE difference! Total 360 with culture of the building and the staff! The staff was caring and attentive, knew how to care for his catheter and actually answered the call lights within minutes. My dad saw the therapist a few times a day and he was so upbeat when we would visit him. He had a gorgeous private room and we had some room as well to visit. There was a couch in there and a small fridge so we could bring some snacks for him. The staff was very kind and when he left, they helped set him up with a shower chair (also home health) at home and he was able to have his catheter removed! The manager was also visible, asked us how our stay was going and if we were happy and if they could improve. We had no complaints. We saw her almost each time we visited which was quite often. Compared to the other facility where we were told anyone in charge "was in meetings". Next time my dad goes to Banner Baywood, we now know we have a choice of where we want him to go and it will be Sante (if he ever needs to go to rehab again). Very happy with this place.
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