I am not sure how to rate this. A year ago I used his company for a one way move cross country. The two man crew did a great job and worked hard all day. My furniture arrived unharmed. I moved back to AZ moving my own things and this time it was a load from a storage unit. I specifically asked for a few things to be arranged on the truck a certain way, but this time Nick the owner was there. He is so full of himself he has no listening skills and is going to do things the way he wants only. I had to add some stuff from another location and his unwillingness to listen to the customer who has moved himself 20 times cross country successfully proved to cause an issue. They also took 2 water breaks in 90 minutes. I wrote the times down and it equates to 20- 25 minutes and when you are paying $100 an hour for a 4 man crew that hurts. Their office also failed to tell me I had to provide 2 furniture dollies to move my piano which had an extra $125 fee attached. I have paid to move this instrument many times - even just onto the truck for my uhauling and they always brought the dollies and equipment needed. It took 30 minutes to get the stuff and again he 4 man crew sat around while I purchased them inquiring right away so it would not waste time. The owner was on his phone constantly and his wife never responded when I had issues that day. If he spent less time bragging about how great he was and more time getting the job done it would have cost me $100 less bucks. I also had a couple of broken items, they pointed them out like they were already broken, but it happened when they were moving things as those items were not broken when they were stored. I also had a bag of bolts taped to a bed frame that were not attached when they arrived. The worse part was how stressed I felt because he owner was so unreasonable and unwilling to listen. If I was not under time pressure I would have fired hem and gotten someone else in.
UPDATE: Owner called me after reading my review and yelled at me, would not let me get a word in, was belligerent and degraded me personally. He proved my point in the above review. I would have settled for an "I'm sorry" - I was not looking for anything else!