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http://www.openvoc.eu/poi#funnyReviews
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  • Awesome massage with Trish and great facial with Vita! The low score on here is due to circumstances with the spa itself. Made a reservation for a back to back massage and facial (using a Groupon) for my vacation. Planned to use spa all day as they have a hot/cold plunge pool, sauna, steam room, rain showers, pool, etc. Day of my appt I got a call at 7am saying a therapist called out; they wanted to book me a 9am massage and 4pm facial. What?! I had other plans for dinner, so no. This appt was made by me like two weeks ago. Made appt for next day; manager at desk was curt and not too friendly both on phone and in person like when I asked for a locker room key ("she'll show you" as waving me away). I was new to the spa so... Water on site along with fruit. The shower area was nice. They charge a 20% gratuity in advance which I thought was tacky. However, the therapists deserved it and more!!!!! Place would benefit from a true customer first philosophy and some niceness at the reception desk. (C'mon, for those prices, can't you fake a smile?)
http://www.openvoc.eu/poi#coolReviews
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