I've serviced my vehicle with chapman since the day I bought it. I paid 28k for my jeep Cherokee and the transmission went out in 2015.
They moved locations from McDowell rd. So I went to the new location in an attempt to get my records of the maintenance that would be required to fix the transmission.
They could not pull the history. So on top of all the maintenance and the cost of the vehicle to maintenance it from 2007-2017 (10 years of being a customer) they could not pull the record. That's a lot of history, investment, and loyalty to 1 company to not get the records on your vehicle.