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| - I've never felt the need to post a negative review about anything on Yelp, much less a restaurant, but after having been to Canter's in Tivoli Village on three separate occasions, I must finally say something. STAY AWAY FROM THIS PLACE! I would have given zero stars if I could. Seriously, it's been a nightmare each and every time I've been there. I work in Tivoli village and waiting with anticipation for the opening on this "restaurant" for months before it opened.
Knowing what I know now, however, they would have been better off delaying their opening (beyond the amount they already delayed it) until such time as they could get their sh%t together. This place is full of frantic, disengaged, unknowledgeable, and overall hard to deal with employees, managers, you name it, from the top down. After my most recent trip (I keep wanting to give them the benefit of the doubt and hope that next time will be different) I finally said something to the manager, Elizabeth. I told her about issues I had had on all three of my trips there, including the most recent one in which despite placing my order online, getting an email confirmation and estimated "pick up" time for my food, they seemed to have no idea about my order and literally took about 20 minutes to basically start from scratch (this was on top of the 20-25 minutes I had already waited to show up based on the time given in the email confirmation of my order.
At no point during my conversation with manager Elizabeth did she apologize, ask what she could do to fix things, or otherwise show much (ie any) real concern about things. I can't fathom how anyone running a restaurant (much less a restaurant in service-oriented Las Vegas) doesn't understand the basics of keeping customers happy. It's textbook stuff that she either doesn't know or doesn't implement, either way it's unacceptable. Her response was instead to give me a laundry list of reasons why things were the way they are at Canter's. Everything from being too busy, understaffed, etc. THOSE ARE THE RESTAURANT'S PROBLEMS, no mine. You'd be wise not to make your problems those of your customers, customers that by the looks of things, are vanishing at an ever-growing rate.
It's a shame this place is so disorganized, poorly run, and overpriced, because I truly wanted them to do well and give folks who work and visit Tivoli one more dining option. Unfortunately, this place reeks of yet another restaurant that will close its doors in the not so distant future. I sure hope the corporate folks at Canter's in Southern California realize the damage being done to their brand here in Las Vegas. I won't be going back and I cannot in good conscience suggest this to my family, friends, or colleagues.
Stay away from this place, you'll save yourself countless headaches.
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