I love my new closet! I had a small walk-in (I called it a stand-in) that was always cluttered with shoes all over the floor. Lisa came to help me and I fell in love with her. She is so warm and helpful and we never felt pressured about adding on more features. She was looking for ways we could save a little money. It actually cost less than I had expected and now, I stay organized and can find anything I need. We had one snafu and when I called her, they reiterated that they stand behind their work forever. She had someone here in a day or two to fix the issue and they gave me an extra shelf at a very discounted price to say "sorry for the inconvenience". I highly recommend them.