| rev:text
| - If I could give this "company" a negative star rating, I would. Where do I start?
1. We hired Oscar and crew for a move on Monday, July 25th for a move on Friday July 30th. We were quoted, via text from Oscar, X amount of $$. We did some shopping around for another price and decided that his price (for two movers, truck, shrink wrap, and pads) seemed very reasonable. We decided to book them on the 25th, via text. In writing!
2. We sent a text confirming the move and start time on the 27th to which he also confirmed he would bring 12 pads.
3. On the move date, 0851 hours on 7/30, I sent another text to Oscar to confirm move time at 0900. Didn't hear ANYTHING back for almost a half hour. Once we heard back from Oscar, via text and phone call, he stated that "his movers should be there and that he would try to get in touch with them to give us a call back". Almost another 30 minutes passed. We called again. Didn't hear anything. It's 10:00a now and still no response from Oscar and no sign of the movers at our front door. Oscar finally returned a text (@10:22a - we are now AN HOUR AND HALF LATE FROM SCHEDULED START TIME) and he said this, verbatim: "Have not got a response from them. I have no idea what happened to them. They were on their way in the truck heading your way this morning. I'm sorry for the inconvenience. I'm up here by Fountain Hills at a job and my reception is bad. I can't use my phone here". To which I responded: "So what is the plan?" He called us back and had the audacity to say that he had NO idea what happened to his truck OR his movers and that he couldn't get in touch with any of them. He then proceeded to lie to me and tell me that he had filed a police report with the Tempe PD department for the "missing truck". Once I finally asked him when he thought he could get another crew/truck over to our home, he said THIS: "I would recommend you go rent a truck from Uhaul and hire some laborers". WHAAATTTTT?!?!?! When I asked Oscar if he was the owner, he stated he was the GM. I asked him for the owners name and phone number but he was only willing to give me a name (which I later found out to be false) and he "didn't have the phone number for his boss on him". I calmly told him I would be writing a yelp review, a review on Uhaul's site AND writing a letter to the BBB for his "company's" conduct. Before I could finish my statement, he hung up on me. I haven't heard back from him since.
"A Better Move" is NOT a better move - in fact, from my experience, the company should be called "A No Move".
DO NOT USE THESE FOOLS. THEY ARE SCAMMERS AND EXTREMELY UNRELIABLE!!!!
Oscar represents a company that has ONE job - and that is to move. Needless to say, he failed to do so. His inability to communicate and/or follow through with the original work order caused a snowball effect that ended up costing me 2x's the amount of $$ - due to taking ANOTHER day, off from work, for A NEW company to come out in less than a day's notice.
Horrible. Horrible. Horrible.
Also, it's interesting that when I went to file a complaint with BBB, their company is not recognized. That should be the FIRST clue that these nits aren't a "company".
Hope this review helps you avoid the chaos that was caused to me and my family by the lack of care, concern, lies, and unprofessionalism from "A Better Move".
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