GREAT bagels and dedicated, friendly staff! I've been going to the old North Olmsted and Rocky River locations since the pyramids of Egypt were built, and it's great they finally opened up this new location. Eric is a great manager, and always takes care of my family. The store is modern, clean, and efficient. My only gripe is that I wish they had individual 'high back' booths (like Bruegger's does), in addition to open tables, for more privacy. All in all, this place is run very professionally, and is a godsend for us carb addicts!