Jasmine was extremely helpful at checkin. She was very accomodating and friendly. However when I called the next day to inquire if this hotel had room service, I was told flatly, "no." by a woman at the desk. Room service is a must for me when I'm traveling, so a hotel that doesn't have it alone took off several stars off this review. Because of this, I had to get in the car and drive out to get a steak dinner, then brought it back to the hotel only to see they have forgotten utensils. The ones the front desk provided were plastic, and did not cut my steak. They don't have silverware at this property, either. The hotel is dark and needs an update. Won't be staying here again. The tactless woman at the front desk earned it 2 stars. Thank you to Jasmine for her manners and hospitality, however. If I could, I would yelp her and give her 5 stars.