I recently had an accident so I had to find a rental while my car was in shop. I called this location for rental car since it's closest to my house. I asked their rate and than checked what Priceline was quoting me for the same type of car. I ask them to see if they are willing to match that price for me and he said sure, I will do that for you.
So, I asked him what cars he has in so I can pick out the one I want and luckily they had Toyota Camry so I booked it. I drove to their location and picked up the car in no time. Two weeks later, I found out that my car will be in shop more than what I expected so I needed a extension, the lady said no problem, we will take care of it.
I found out from my adjuster that I can have them direct bill the insurance company that way I stay out of the picture. I called in again and they were really helpful in setting it up.
Now, you may think that why would I give them only four star if they were really nice and helpful? Well, couple of reasons. 1) The car was 2010 Camry however it had stain on the floor and back seat. 2) Both time, they didn't offer me for pick up or drop off and they are always bragging about it in their commercial on TV.