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| - I'm really disappointed in this LA Fitness location.
My mom came to visit me in Tempe for the weekend. She's an LA Fitness member in Los Angeles, and in the past, when at home, I've used the guest pass to go to her gym and have never had any trouble.
I should have known when we got to the plaza and the space looked tiny: a one story space in a strip mall. Hm... Oh well. We went inside with the printed pass from their website and the guy at the front desk, took my ID, and then informed me that because I'm not an Arizona resident, I couldn't be a guest. Uhhh, it didn't say that online. But it was posted on their front desk so okay, I can accept that, maybe it was a policy change. The two men at the front (Garrett and Dylan, I believe), called over their manager to see if they could do something to get me in for free. The manager (Jimmy) said he could give me $20 for 2 weeks, but when I told him I was only there for 1 more week, he said I had to just pay $15 for a day's membership. Fine, I'm here, I want to work out. My mom, however, kept asking, because in LA, their customer service will ALWAYS let her bring people in, even if they are from out of the country; she has never encountered the residence rule before. Jimmy The General Manager was so unaccommodating and didn't even listen to her concerns. Hello, your JOB is in customer service. I didn't want to go into it any further so we went in to change.
Damn. As has been said, this gym is super small. It's only 2 rooms, really, one glassed off for classes, the other with all the machines (very basic, mostly treadmills and a couple of machines and a weights section); the ellipticals are in the lobby. Really. My mom took a Pilates class. She said the instructor was really good and made the class pretty easy for beginners. The instructor actually even gave us a recommendation for dinner that we did in fact go to and was great. The room itself was extremely cramped and it was warm inside, even with AC blasting, because there were a lot of people all standing near each other. The people we did meet, however, were pretty friendly; one pair at the weights gave my mom and I some tips and were really nice.
When we left, the two men at the front desk did say bye and gave me a slip so I could come again today, and max out my 24-hour use. I plan to, because I did have to pay. However, I would not otherwise visit here again.
1 star for the customer service at the front and the pilates instructor.
No stars for the manager not being helpful, poor and awkward layout, and lack of equipment.
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