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  • Where to begin? Worst hotel experience of my entire life. Came here for an event being held at this hotel - I'll try to make my review shorter than a novel. Check in fine Room fine (although, not vacuumed well, found someone's bobby pin on carpet. Not mine!) Room service fine 9:15 am return from breakfast at local IHOP ALL FOUR ELEVATORS BROKEN. Daughter and I had to walk NINE FLIGHTS UP. Did I mention asthma? Oh yes, daughter has severe asthma... Get to room. Power to hotel goes out. No power. No tv, a/c, WiFi, zip. After waiting 1/2 hour to see if power comes back on, call front desk. I was told, this happens all of the time, due to Charlotte rail line work...I said, can you comp me the room? No power, no elevators, etc. Tell them daughter has asthma, had to make it up nine flights. Was told, we don't comp, sorry. We ended up leaving hotel as the event had no power - we had to walk down nine flights using only an iPhone flashlight as the hotel stairs had no emergency lighting! As we got to about fourth floor, in the pitch blackness of the stairwell, we smell smoke! We raced down the stairs, go to front desk, turn keys in and explain everything that just happened - no lights in stairwell, no power, no elevators. Again, ask nicely to be comped - no sympathy. Come to find out, fire trucks were there and people were stuck in ALL FOUR ELEVATORS! Absolutely worst experience at a hotel ever. Hilton, you should be ashamed. No concern for safety of your patrons or employees. Never again!
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