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  • Poor customer service, clerks had no personality!!! Rented a van on 6/27/13. Air wasn't working so we went to called to see if we could swap the van for one with air conditioning. This would not have been a problem had it not been 115 degrees outside. The clerks were not friendly about it, did not even apologize for the inconvenience! In fact, as the clerk prepared the paperwork to swap out the van, one of the other clerks said that the van that they were going to replace it with was not available at the moment because someone was putting fuel in it...seriously???? They had 10 other vans on the lot!!!! And no one else waiting in line??? So as we were unloading the old van for the new the clerk walks out and unlocks the new van that was siting there the whole time! What a joke! Think they just wanted to give us a hard time. Probably because we were a distraction to their texting or browsing the net on their cellphones on company time! I didn't expect a grand service but decent service would have been nice. The guy that checked me out on 6/30/13 was okay, at least he asked me how everything went. Would not rent from this place in the future and I would not recommend to family or friends!!!
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