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  • I've rented a storage unit from this location before. That time, the person we spoke with (female, older, I believe she was the general manager) was awesome. And explained everything to a "T". This was a little over a year ago. This time. Wasn't so great. The guy (much older this time, stumbled over his words alot) didn't explain a whole lot and expected that I know everything from the last time we were in. Ookay. I get the jist of mostly everything, but would it have killed you to write our entry code on the card you give us..? Or atleast our unit number! He also brought it upon himself to try and sell us on each and every single freaking thing in their store. Even when I politely said after his first pitch "Oh, it's alright, we have so very many boxes, and sheets for everything, but thank you!!" He still continued to try and sell us on the boxes, and their "great deals" and the packaging material, and the mattress covers, and the furniture covers, and the bubble wrap. We had to decline his offers over 3 times. Knock it off, please. It would have also been great to know that the elevators turn off at 9PM. I came back to this location expecting the same amazing service that we did the first time. I haven't experienced the rate increase thing yet, but I'm sure that'll probably happen now.
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