I went in on 3/21/14 Friday order 2footlongs..when I got home I took a bite of my tuna, as wife took bite of her turkey sub.and both repulsed found BLACK HAIRS IN BOTH OF OUR subs.(mind you i was wearing a hat and wife is a blonde!)went back to location.I whisper to the employee there(Jessica,was very polite).what I found in my food.i asked for a refund! I was told had to call a manager (Yvette).so I waited to find out manager told her employee, she couldn't refund my $ and she would be back on Monday and would call me then.I don't understand why it was so hard to refund me $18.16.what a joke!