About: http://data.yelp.com/Review/id/R97ocGz1Zh7reie_8dHIng     Goto   Sponge   Distinct   Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

AttributesValues
type
dateCreated
itemReviewed
http://www.openvoc.eu/poi#funnyReviews
rev:rating
http://www.openvoc.eu/poi#usefulReviews
rev:text
  • Update: Alright, I think this is the first time I've ever moved a review from a 1-star to a 5-star. I got home from this experience, and felt the need to speak with a manager, so I called over to the restaurant. Jim Lloyd, the general manager of the restaurant, answered the phone. I described the experience below, and his response could not have been more appropriate. He didn't make excuses. He didn't offer empty apologies or generic reasons. He explained that he had NO reason, but that he would certainly talk to his team to get to the bottom of it. He took responsibility as the manager, and explained how atypical this was based on his 17 years with the company. It's hard to explain exactly what set his response apart other than the fact I could discern that this was genuine concern and not a canned speech that some managers give because they deal with the same complaint 3 times a day. He asked that I come back in again to give them another chance, and that I call/email him personally to set a reservation so that he could meet me. These kind of gestures go a long way with me. As I told him, customer service shortfalls happen. How management responds to those situations is what sets a great company apart from a bad one. ORIGINAL REVIEW: We just left this location after being seated, then waiting for 25 minutes (NO exaggeration) with no one coming by to do so much as take a drink order. We had the stupid order tablet light on and everything. We flagged down one guy and he said he wasn't our server but that he'd get someone to us soon. The rest of the waiters zoomed by our table and never looked over. Let me know when you have a new general manager, and maybe we'll be back. (Obviously I was WAY off with this last part of the review!)
http://www.openvoc.eu/poi#coolReviews
rev:reviewer
Faceted Search & Find service v1.16.115 as of Sep 26 2023


Alternative Linked Data Documents: ODE     Content Formats:   [cxml] [csv]     RDF   [text] [turtle] [ld+json] [rdf+json] [rdf+xml]     ODATA   [atom+xml] [odata+json]     Microdata   [microdata+json] [html]    About   
This material is Open Knowledge   W3C Semantic Web Technology [RDF Data] Valid XHTML + RDFa
OpenLink Virtuoso version 07.20.3238 as of Sep 26 2023, on Linux (x86_64-generic_glibc25-linux-gnu), Single-Server Edition (126 GB total memory, 96 GB memory in use)
Data on this page belongs to its respective rights holders.
Virtuoso Faceted Browser Copyright © 2009-2025 OpenLink Software