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  • Yes the food is delicious, I admit that. I had the steamed pork belly bao and kimchi fries on one occasion and a tofu banh mi with kimchi fries on another. My friend recommended me this place when I visited her in Toronto. The reason I gave 1 star is because of their service. I saw some very terrible service, one happening to my friend and another happening to a visitor from Quebec, I suppose from their accent. With my friend, she wanted to double check her order before paying since she does not eat pork so she changed the kimchi fries with braised beef. At the same time, she got braised beef bao so she wanted to make sure her kimchi fries are replaced with braised beef (and replacing the pork with braised beef costs an extra dollar). What she got instead from the cashier was a rude remark and attitude saying that she can't change her order and looked at my friend like she was stupid. She didn't even pay yet. We knew we can't change the order after we made the payment. On the second occasion, one of the workers behind the counter making the food calls names to bring you up to see what condiments you want and what not. For the Quebec visitor, she couldn't catch her name clearly since I'm assuming English isn't her first language. That's fine. But the person behind the counter, when she did walk up, gave a rude remark saying how she has to speak up, how he can't understand her, when he calls her up to see which spice to put in. That's some pretty rude service to new clients and reflects how you treat people. Even though you apologized, you just blew it off saying it was a fast food chain and it has to go really fast. This was while I was waiting in line for food and honestly, no matter how great your food is, this experience definitely ruined it and I would never come back to this fast food place, maybe the other one on Queens would have better service.
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