| rev:text
| - This was not a positive experience. Our boss graciously took our team to lunch, so we were a large party. We had about 18 different servers, and while they were nice, it was obvious they did not know what was going on.
The restaurant was empty, the food was pretty average. A colleague ordered a glass of red which the waiter spilled on her (the entire thing!). We requested some soda water to get the stain out, but there was no offer to pay for dry cleaning. Mistakes happen we understand, but help us out, not to mention this is a hotel that I'm sure uses some sort of dry cleaning service... I think the icing on the cake was being charged for the wine and the soda water, neither of which were consumed, plus 18% gratuity via a separate checks at the end of the meal.
My boss received the check at the end of the meal, no she received three different checks, because the waiter said we had three servers...um what? She promptly paid for our food. Those that ordered alcohol paid separately. After waiting about 30 minutes and not seeing anyone (again, empty restaurant!) we went to try to find our server. He came back with a few different bills. He had not tracked who had ordered what drinks so there were random bills with outstanding beverages on them (ie soda water and spilled wine), plus the 18% gratuity.
When we raised a concern and questioned some of the charges, he brought back his manager because he thought we were skipping out on paying some of the bill. Um no, we have been sitting waiting for you, and now are questioning why you charged us for soda water, wine that wasn't consumed because it was spilled, and why you added an 18% gratuity to every single
Individual drink bill. The manager said nothing and did nothing. We just handed them our credit cards so we could leave.
When my boss and others tried to patiently explain to someone, anyone, our experience, we were told the food and beverage manager was on her way. She never came, and then we were told she left for the day. Is no one else managing the hotel that could help us?
All in all this was a poor experience. We work down the street for a large company, why would I send vendors and out of towners to this hotel when there are far better options? I will not, and neither will 15 of the colleagues I went to lunch with. The sad thing is, I don't think this place cares. Needless to say we won't be back!
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