I wanted to first point out that this shop is in the main floor of the East tower of Fifth Avenue Place (FKA Esso Plaza). For those folks who work in the downtown area, this is a very handy location.
After visiting a number of watch and Jewelry stores in Market Mall who did not have the parts I needed to fix My mom's watch strap, YELP came to the rescue and I found this store. The proprietor had the correct parts I needed and the right tools to make an expert repair. I also decided to get the battery changed since I was standing in front of a true expert and I saw that he had the proper tool to press a watch case cover back onto a watch and keep it waterproof. The price he charged was very fair too.