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  • I had a broken A/C experience this week. In phoenix it's pretty horrible to lose A/C in Aug, so we called Sun State on Monday (8/11).. They came out the same day and investigated my unit outside... they discovered my fan motor was bad and my capacitor was going bad and replaced those. We all thought it'd be in great shape now, but no, that night it was still broken. No problem, I called them back and we discovered on Tuesday (8/12) that my compressor was out. This unit was from 2002. I already had no hope in it, but Sean was confident it could be saved. He went back and got pricing for a new compressor but also for a new unit. We discovered a new unit would only cost me $200 more than doing the compressor and praying that it would hold out for a long time after that. So I went with a new unit. They were good in that they gave me credit for the parts from the first repair and my new unit works amazing, I was back home the day it was installed (we left, too hot, It was put in Thursday 8/14.) ... I appreciated that they tried to fix my old one though before selling me a new one. Most places I hear just sell a new one and that's it... they didn't do that until it was the last resort, and they didn't make me replace the inside fan and things too, either. My only complaint is very minor. Kind of minor I guess. I got charged the labor for the installation of the motor and the capacitor. While I can see both sides to this: I feel like since that didn't fix it, and I didn't wind up with any of those parts, it felt slightly unfair to need to pay for that after also purchasing a new unit. Everyone was very friendly and I would for sure use them again and recommend them, but paying for labor when nothing was actually done that fixed anything was sort of unfair to me, I do understand the techs need paid for their time, but I feel like the broken compressor should have been caught on the first trip... Very nice company though, excellent workmanship (they said the old one's installation was pretty bad, so I'm glad this one was done right, I wasn't here when the old one got installed.)
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