PRICES: MAKE SURE YOU CALCULATE THE PRICES OF WHAT YOU'VE ORDERED. There is no bill because you have to go to the front to pay. They double check what you have ordered then tell you the price. In the price they add a 15% tip forcing you to pay that much, so don't tip on top of the price. This is what I don't like about the place because tips aren't mandatory. Of course I will tip them no matter how poor their service is but I think it's wrong to force a 15% tip on customers when it's not even the law. Previous comments have said that they were yelled for not giving tips so that's probably why they force their customers to give tip which is ridiculous.
FOOD: Their soybean products are the only worthy foods at the restaurant. Everything else is bland or too salty. They also give a shit ton of bean sprouts for the set meals so they don't have to give you nice portions. If you want cheap and good food I would just go to the congee place right across this store.
SERVICE: They are the reason why Chinese restaurants are generalized for having such poor service.
Overall verdict: Not coming to this place ever again because I feel cheated that they force you to tip 15% without even telling you because there is no bill. I finally understand the reason why I avoided this place for over 5 years even though I used to be a fan of their soya drink when I was younger.