They try really hard and they're very friendly, but the line always takes FOREVER. There's never enough seating at peak times, and the line winds right up into people's tables. I hate that they serve cream cheese bagels sandwich-style instead of open-faced (they always put waay too much cream cheese on). The drink cooler is always close to room temperature on the one shelf. My husband loves this place and the manager is super-nice, so I allow myself to be dragged in, but it's just always such an ordeal. It was almost worth it when they had tha cucumber dill cream cheese. Since it's disappeared, I'm kind of like 'eh'. Obviously, I'm the minority because they're definitely packing people in.