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  • Century LInk promises the moon, but delivers only broken promises. Since we switched over for less than a month so far, I have found that reps will blatantly lie about services you're getting, cost, and even about scheduled appointments to fix their shoddy products. I took half a day off of work today to be home for an appointment to fix broken internet service that was supposed to completed between 8am and noon. It is now 3pm and I've wasted a whole day of work. Not to mention, I had to call about broken television service just 2 nights ago and had to upgrade to get the only channel I explicitly asked for and was promised we'd be getting when our condo association switched over to this service. After going through the eternal electronic rigamarole when trying to reach a person on the telephone, you'd think the person who finally does answer the phone would at least try to help fix the problem you're calling about. Not only are the products/services broken at Century Link, but so, too, is the culture.
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