Grossly over priced! Extremely slow and incompetent. I ordered a tea and my gf a coffee. Simple right. Was out of coffee and who I think was the manager said let me pour you this remaining half a cup to sip while I get you a fresh cup. Then she forgot all about getting a cup of coffee, walked by us several times at the end of the counter before we finally had to stop her and ask about the coffee. She looked at us as if we were crazy so, we had to remind her it was her request we wait until a fresh pot was ready and she would get us a cup. No apology no anything walked away got a cup of coffee and walked backed handed to my gf and without a word walked away.
If remembering to serving a cup of coffee is that difficult (i watched them make 6 specialty coffee's while we waited for a simple cup of coffee) for the manager to remember she might want to consider a new line of work.
They don't have to worry about me returning to over burden them this was my 1st and last experience at Sambalatte I will stick with Starbucks or Panera.