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  • I don't write reviews. After my experience on Thursday of this week I was so upset I decided I needed to vent. I flew out for 2 days with the purpose of renting from one of 3 apartment complexes on my short list. Had toured 2 others and went into Optima with high expectations as it was really the one I was leaning towards from my research online. When I arrived the leasing consultant Kayla was just taking somebody out and there was another gentleman waiting for a tour. So I was 3rd up, as it were. The problem I have is there were two other employees who could have been helping us instead of making us wait for the one woman who was doing the tours. After 20 min or so I began to get annoyed and asked one of the others if they could tour me or the other gentleman to speed things up. Was told I would need to wait for Kayla to return. Why? I was there to potentially leave a deposit on a place and two seemingly capable employees were just sitting at their desks while I was made to wait. After about another 10 min I decided I did not appreciate the lack of customer service and left. Bottom line for me; I was eager to see the place in-person, had money to spend and couldn't get anybody to give me a tour in a timely manner. I could be forgiving if there were only one person working at the time. There were 3. No excuse in my view for potential customers being treated this way. My time, like everyone else, is very valuable. Just not a good experience.
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