We use this alarm company for our accounting office. The monitoring service is fine- no problems with that side of it. There are tv monitors throughout the office, to view the locked entrance (not open to the public). But if the alarm is tripped, and security is dispatched, there is a charge each time (I think that it is about $55- that's high, isn't it?). I know that this company has been in business for a very long time- since the 1950's, but jeez, it seems a little excessive. I would check with other companies before making your final decision about the best alarm company for your home.