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| - I needed to get my windshield replaced after an original repair (done by a safelite technician in florida) cracked further in the freezing conditions up here. I was a little hesitant to call safelite again but since they would credit my original repair towards my replacement, it was kind of hard to pass up.
I called on a Sunday night and could make an appointment for Monday, I chose the 8am - noon option.
The technician called at 8:15 and was at my home 15 minutes later. Professional, courteous, well groomed. (I think a well-groomed person in a pressed uniform says a lot these days) He told me it would take about an hour, and got to work. About 90 minutes later he was done, and when I went out to sign the paperwork realized he had done much more than I had expected. First, the glass looked great, not a sloppy job, no residue anywhere (if you've read any safelite reviews from a google search you'll realize why I'm noting this) He had also washed all of my windows and vacuumed the hell out of my front mats. (I had been putting off having my car detailed until I fixed the glass) This is apparently standard procedure, but it was news to me.
If all of the other technicians are as thorough as Bobby, you're in luck. (I'm not sure if you can request techs, but if you can - he's great)
My only complaint is the difference between the price the woman I made the reservations with gave me and the price I signed for. I know I talked to someone more corporate who probably didn't factor in NC taxes (and possibly a few other fees), but you'd think they would have a program that could give me a better estimate.
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