Currently I think their customer service is the worst I have encountered. They say (Patty) that they will call you with status updates.... They don't. They tell you that your car will be ready on a certain day... It isn't. They post hours that they are open.... I cannot get past answering machine. I am having to deal with them through my son who is busy earning an education. They know that I am calling from Vegas. I think their ratings are paid for because I am not happy at this very moment