I got here a lot because there always seems to be a shorter wait than with the big restaurants in St Marks Squared and the food is priced similarly and just as good. It's a bit hard to find but it's right next to the Coffee Bean, just past where the gondola water ends.
We've ordered the spaghetti and meatballs for years because the meatballs are amazing and now we always get the chicken parm.
We were there over the weekend and tried the baked ziti, it wasn't for us. Not sure what type of cheese they used but it just didn't care for it. I have had problems with service because when it's busy they are a bit inattentive but the food always makes me turn a blind eye.