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  • My friends and I took our parents who were in town for the weekend visiting to Annabelle for brunch today - and our experience was pretty awful to be honest. To start off, the food here is really great, but unfortunately it doesn't make up for the horrible service. We got there, and it took about 25 minutes for our server to even take our drink/food order. She can't really be blamed since she was the only server and it was pretty busy, but she wasn't particularly pleasant. A table that came in after us then asked our server if they could order before us since they were "super hungry" and she took their order - we were not impressed by this since we had already been sitting for 20 or so minutes. It took 45 minutes for us to get coffees and caesars. Our party of 7 had to sit at 2 different tables which is fine since the space is small, but when our food finally came over an hour later the tables were served at different times. The second table got their food at least 30 minutes later. All of this being said, we are reasonable people and we understand that this was all likely due to understaffing and poor organization. The brunch menu is definitely too extensive for the small kitchen etc. However, we did mention this to the staff when we left and they weren't apologetic and kept making excuses. In a situation like this bills should be reduced and the drinks absolutely should have been taken off. We noticed several other tables also complained about the service. I don't typically write reviews or even complain, but there was no management available and it really needs to be mentioned that the quality of service is a huge downfall to the place. We likely will not return based on this experience which is unfortunate since Annabelle has serious potential.
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