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| - I have a love and hate relationship with this dealership. Most likely I will be back just because it's closer to my house and because I will not give Gateway Chevrolet my business ever again, so I'm stuck going here. I don't know why, but all the Chevy dealerships here in Arizona are so dirty and old. I initially was calling every dealership for help because my battery died while at work and later on I found I had problems with my steering wheel as well. No dealership was able to help me. They were more interested in going home instead of waiting 30 min for me to come. I called the service line over 15 times and no one picked up. The operator was rude to me and said "Well if they're not answering that means they're busy" I asked her then to send me to a manager, which she did. Manager didn't pick up, so at this point I was hysterical and left Dan a message on how upset I was. I ended up being able to start my car after about 7 tries. Drove home and my wheel locked up when driving. I was scared out of my mind. Fear of driving my car and I had to drive 45 min to get back home.
I finally made it home, didn't sleep all night worried about my vehicle. I received a call from Dan asking me if I was ok, unfortunately that call was just too late. I was already home. I work 5 min from that dealership and could have dropped my car off and ubered it home, but nope. He told me to call him in the morning and he would help me. I called and no answer to his main line, I left him a message and didn't get a call back. I called the main service line and they answered. Schedule my car in that morning and drive it back again. Dropped my car off and they drove me to work, picked me up from work, and I was stuck with a rental for 4 days. They ended up having to order parts for my car to fix my steering wheel. Thankfully i didn't have to pay for the steering wheel, but paid $175 for my battery.
When I came to pick my car up I barely made it to the gas station because my fuel tank was on E! They couldn't even put $5 worth of gas in my car while driving it around to test it? Smudge marks all over my windows which I had to rewash myself. Overall I'm not that satisfied, I shouldn't have to leave crying messages just to get help. I most likely will be back for my oil change, we will see.... I still prefer Courtesy Chevrolet, it's just so far!
On top of all this, the report they handed back to me where they write what else they recommend had some things I had to change, they weren't able to do all of that while my car was there? Still having problems with my acceleration (RMP) and I had nothing on my report that says they checked it or if any things wrong with it, but I know something's not right with my RPM's. It was never like that before. Do not buy a Chevrolet Cruze!!!!
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