My husband and I visited Xooro on Sunday(10/24) and were extremely disappointed. The shop was pretty much empty with a couple in front of us. I ordered a plain churro filled with Nutella. The whole waiting/ordering process took about 5-10 minutes.
As for the churro, it was surreal. The churro tasted like it was 2+ days old- so I cannot give an honest description of the sugar/cinnamon and Nutella combinations because the taste of "old" was overwhelming. My parents are Mexican and I grew up eating churros- they are so simple to make... With this in mind, it was surreal a new restaurant, within the first week, was serving an old churro that was reheated in a microwave under the toppings bar area.
The shop looks very incomplete.The LCD TV menu is on the far left of the ordering area; which you would think should be mounted on the right side to give customers a clear view of the menu. Overall does not feel comfortable.
The staff seems incomplete as well. For this past Sunday being their 5th day in business, I was expecting a full staff on duty ready to make fresh churros. There was one employee working who had to exit the shop to get a pen from someone outside in order for the couple in front of us to sign the receipt :/
Overall, the operations seemed to be out of a training video demonstrating how NOT to operate in the food business. I am surprised someone has sufficient capital to do this bad and not worry in this kind of economy. I hope they turn around quick... We in North Phoenix are in dire need of some spice in our dining options.