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  • What an extraordinarily horrible experience. The trailer purchased in the spring has been in repairs since BEFORE Labor Day! They have kept the trailer without ordering the parts. The parts are still not ordered as of today. The GM Tom Alexander states he will resolve this issue. He is unwilling to even look at the account while we are in the room with him. Fishy much? We are supposed to hear from him today. I asked for invoices as well and he tried to ignore my request. There will be follow up postings. And by the way, i had to make a rating of one star in order for this to post....they deserve nothing currently. 12/3/14 Update as promised. Received call back last night as promised by GM. Also received call this a.m. from Service Advisor, Darrell. They are still "looking into" the issue. Two more weeks for the correct tent fabric, sigh. No up date on side panels, diamond plating and hot water heater issue. Keep in mind people....this trailer only went back to this dealer because of a warped side panel! Purchased in April 2014, used ONCE, and it has been back at dealer since. It took a MONTH to get appointment to get it in. And she has been there ever since. Love paying on something we don't get to use. Love making plans and scheduling time off for hunting when the dealer can't seem to fix one issue and then poor staffing creates many problems. What will the dealer do for us? How will he compensate all the time, money and emotions that have been expended?
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