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  • I dont usually give low ratings but sorry this place has bad service. Until they work on training their staff and we with their kitchen, I'm not coming back and not recommending this place. They opened Oct 11, 2015 at dinner time. Menu and set up is like Congee Queen just at McCowan and hwy 7 except they also serve some seafood like lobster, crab and lobster. They do serve alcohol and first page advertises their lobster congee deal. They're lobster is currently priced at $18.99/ lb. Their fresh tank contains of half dead and floating fishes. ... #micdrop They're newly opened on hwy 7 between kennedy and mccowan where the old shoppers drug mart was (beside dollarrama). If you're coming from the east side there's no light so be careful coming in cutting through on coming traffic . 1 food isn't that great (better choices within 10 km radius) 2 service wasn't good (no smiles, no introduction of the dish, still learning table numbers or punching in wrong numbers and argue with me what I ordered) 3 kitchen is very slow at delivering food 4 they ran out of congee ... they're a congee restaurant ... at lunch ..... 5 it took me 1 hr and 15 mins to get 2 dishes and leave (story below) My experience/ story: So .. i came in on Saturday 1PM for late lunch. i asked for a table of 2. She gave me a piece of paper that says 2 on it. I looked at her waiting list ... i should be number 10 for 2 people. After a few min she looked at me .. looked at her list and yanked the paper from my hands and said "I wrote it wrong you are number 10". Then a head hostess/ manager in black came and told that lady (in blue) to go away in front of people as she is messing things up. That's very rude and not professional. I was sat at table 51, a half booth in front of the washrooms. At 1:11pm i ordered 3 things. 1. Pork bone congee small. 2. Beef rice rolls. 3. Bbq pork lo mein. 15 mins later ... a big bowl of "teng jai" congee came. I said it's not ours, ours is small pork bone. Server said no its yours. It's your congee i said no. Then a manager came and looked at her paper and said it's for the previous guest at this table. And then they started discussing that previous orders for my table are still running and was arguing over that. 10 mins or so later my bbq pork noodles finally came. Noodle texture was good but lo mein had no sauce to "lo" (mix). We finished eating after 15 mins ... sat there waiting .... still no food. Then we overheard a server tell the table next to us they're out of congee. They were like "what? This is a congee restaurant and you're out of congee at lunch!?" So we waved down our server and asked where our congee and rice roll was, it's been half an hour. she said we got out big "teng jai" congee already. I said no I said that wasn't ours we sent it back. Then she said oh then sorry were out of congee. That's very unfair to us because we put in the order before you ran out, we didn't get our congee now because you failed to keep track of your orders and failed to keep track notifying youe guests that you're out of the dish you're mainly selling. So we asked to swap it for a beef hor fun (noodles) and cancel our beef rice roll. 15 mins later beef rice roll came. We said we cancelled it already. 15 mins later we get our beef noodles. It sucked. It was very bland and the beef didn't taste very fresh. Then a manager came to ask if we got our beef rice roll yet. We said we cancelled it twice already. We asked for the bill and as we were walking out i heard do many tables either complaining about the service or telling the servers they need to improve. So it basically took me 1 hr and 15 mins at a quick restaurant to get most of my orders wrong or unavailable. On top of that I had to explain multiple times that theyre wrong with their orders and I still haven't gotten mine yet.
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