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| - I recently went to Cobblestone for a carwash, and after the wash was offered a $19.99 oil change. When I went to pay, the $20 turned in to $32. I had to speak to 2 different employees before the adjustment was made, and was told that there would be an additional $5.99 because my make/model needed additional oil... When I pointed out that they had approached me after seeing my vehicle, with a $19.99 offer, the additional oil fee was taken off. While there, I had a wiper blade replaced. Two miles after leaving, I noticed a large 6-7 inch crack in my windshield, originating where the wiper blade that had been replaced was. When I contacted them, I was told, 1) it is common in AZ for windshields to crack when cold water hits the hot windshield (windshield wasn't cracked after the wash, or before the oil change...) 2) It must have been a rock that hit my windshield (under the wiper blade?) 3) It was a stress fracture due to a faulty windshield. When I pointed out that the windshield was not cracked until AFTER the blade was replaced, an incident report was finally written up. Now, I have to wait several days, as they need a 3 hour block of time, and an additional 3 hours for the car to sit. Needless to say, I will not be returning.
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