I've never had a bad experience at this store. When I needed my Apple Thunderbolt Display repaired, the Genius was super friendly. For the best experience, be sure to book appointments online beforehand if you need to visit the Genius Bar (though this store does seem to have same-day, walk-in appointments a lot of the time). The in-store pickup option for buying products from Apple.com is totally awesome. Using the Apple Store app on your iPhone to ring yourself up in-store for accessories is phenomenal.